REQUIREMENTS
You have to pass with a minimum of an 80% mark to receive your certificate of completion for this course. (You will have four opportunities to complete the assessment.)
No prior knowledge of workplace relationships and how to maintain them is required to enrol in this course.
You can complete this course in your own time and pace. It is easily achievable to complete within 4 weeks.
This course can be studied online with an internet connection. You can access your course lessons from your smartphone, tablet or desktop computer.
LEARNER SUPPORT
Please remember that as the programme is outcomes based, it implies the following:
- You are responsible for your own learning: Make sure you manage your study and research time responsibly.
- Learning activities are learner-driven.
- The system Administrator is there to reasonably assist you during system support of this programme.
HOW YOU WILL LEARN
The programme methodology includes readings, individual activities and skill application exercises.
HOW YOU WILL BE ASSESSED
You will be assessed by completing a knowledge assignment that covers the essential embedded knowledge by means of a monkey-puzzle type test at the end of the course. You must pass with a minimum of 80% mark to obtain your certificate.
WHAT YOU WILL LEARN
At the end of this training session, you will be able to:
- Liaise and network with internal and external stakeholders.
- Devise and apply a strategy to establish constructive relationships with team members in a unit.
- Devise and apply a strategy to establish constructive relationships with managers.
- Identify and minimise personal conflict in the workplace.
MODULE 1: NETWORKING IN THE WORKPLACE
| Specific outcome: On completion of this section, you will be able to liaise and network with internal and external stakeholders. | Assessment criteria Opportunities for networking are identified or created with internal and external stakeholders relevant to a unit. Networking opportunities are identified, meetings are attended, and new contacts established to mutual benefit. Avenues for communicating with stakeholders are explored and appropriate strategies implemented to mutual benefit of all people involved. |
MODULE 2: ESTABLISHING CONSTRUCTIVE RELATIONSHIPS WITH MANAGERS
| Specific Outcome: On completion of this section, you will be able to devise and apply a strategy to establish constructive relationships with manager(s). | Assessment Criteria Managers are kept informed of activities, progress and results of the unit through verbal or written feedback in accordance with the entity’s policies and procedures. A process for seeking and exchanging information, and seeking advice is agreed to in consultation with all managers in a unit. Managers in the unit are consulted on issues that are relevant to their area of responsibility to promote constructive relationships and interaction between units in the entity. Concerns over the quality of work are raised directly with relevant managers in accordance with the entity’s policies and procedures. Information presented to the managers is clear, accurate and timely. |
MODULE 3: MANAGING CONFLICTS IN A UNIT
| Specific Outcome: On completion of this section, you will be able to identify and minimise personal conflict in a unit. | Assessment Criteria Information on the procedures for dealing with conflict in a unit is communicated to team members to promote the orderly resolution of conflict in accordance with the entity’s policies and procedures. Actions taken to resolve potential and actual conflict are taken to deal promptly in accordance with the entity’s policies and procedures. Conflict situations are referred to appropriate managers where required in terms of the entity’s policies and procedures. |
MODULE 4: TEAMWORK
| Specific Outcome: On completion of this section, you will be able to devise and apply a strategy to establish constructive relationships with team members in a unit. | Assessment Criteria The strategy is developed through a consultative process that involved all team members in the development of goals and objectives to obtain commitment and support. Opportunities for team members to discuss work-related and personal issues are identified and used when appropriate. Feedback and advice to team members are offered in a positive manner to contribute towards constructive relationships. Team members are informed about developments and changes that may affect them. |